DKBet Terms & Conditions – Full English Version

1 Introduction & Eligibility

DKBet (hereinafter referred to as "we", "us", or "the Platform") is an internationally licensed online betting and gaming platform serving users in Bangladesh and around the world. These Terms & Conditions constitute a legally binding agreement between DKBet and its users.

By using DKBet through our website, mobile app, or any other channel, you confirm that you have read, understood, and agreed to these terms.

Who can use DKBet

• You must be at least 18 years old.
• You must not be located in a country or region where online gaming is completely prohibited.
• You may only hold one account.
• You must use a payment method registered in your own name.

2 Account Registration & Management

To register with DKBet, you must provide accurate and complete information. DKBet reserves the right to close any account created using false or misleading details.

What You'll Need to Register

• Full legal name (as shown on your national ID)
• Active mobile number or email address
• Date of birth (for 18+ verification)
• Accepted Payment Methods

Account Security

Keeping your password confidential is your responsibility. Sharing your account with anyone else is strictly prohibited. If you notice any suspicious activity, contact us immediately at support@dkbet.im.

3 Age Verification (KYC)

Dkbet has a strict policy against participation by minors. We reserve the right to request identity and age verification documents at any time.

Accepted ID Documents

Withdrawals may be held until KYC verification is complete. It is advisable to submit the required documents immediately after registration.

4 Deposit & Withdrawal Policy

DKBet supports fast and secure transactions via bKash, Nagad, and Rocket. All transactions are processed through encrypted, secure channels.

Deposit Rules

• Minimum deposit amount: ৳100
• Only payment methods registered in your own name may be used.
• Funds sent from third-party accounts will be returned and the account may be subject to investigation.
• Successful deposits are credited to your balance instantly.

Withdrawal Rules

• Minimum withdrawal amount: ৳500
• Average processing time: 18 minutes (bKash/Nagad/Rocket)
• Withdrawals are only available to verified accounts.
• Withdrawals cannot be processed while an active bonus wagering requirement remains unfulfilled.
• Withdrawals may be temporarily suspended if unusual betting patterns are detected.

5 Bonuses & Promotional Offers

DKBet offers a range of bonuses and promotions. Each bonus comes with its own terms and conditions, which must be read before accepting.

General Bonus Terms & Conditions

• Wagering Requirement: A wagering requirement must be met before withdrawing bonus funds (typically 1x to 30x).
• Validity: Bonuses typically must be used within 7 to 30 days.
• Game Restrictions: Some bonuses apply only to specific games or bet types.
• One bonus only: Multiple bonuses cannot be active at the same time.

Reasons for bonus cancellation

• If bonus abuse is suspected
• Attempting to claim bonuses across multiple accounts
• If a withdrawal is attempted without meeting the required conditions
• If a bonus is claimed using a VPN

DKBet reserves the right to modify, suspend, or cancel any bonus offer at any time. For full details on bonuses, Rewards Page View.

6 Betting Rules

The following rules apply to all betting activity on DKBet.

General Betting Rules

• A confirmed bet cannot be changed.
• Losing your internet connection will not void a bet — if it's recorded on our server, the bet stands.
• Bets confirmed before an odds change will remain valid at the original odds.
• Bets may be voided if incorrect odds are displayed due to a technical error.

If the event is cancelled

If a sports event is cancelled or postponed, bets are generally voided and stakes refunded. However, league-specific rules may apply.

Live Betting

Odds in live betting change rapidly. DKBet reserves the right to review any transactions affected by delays or technical issues.

7 Prohibited Activities

The following activities are strictly prohibited on the DKBet platform. Engaging in any of them may result in account closure and forfeiture of your balance.

8 Account Closure & Suspension

DKBet reserves the right to temporarily suspend or permanently close any account under the following circumstances.

• Breach of Terms
• Registering with false information
• If fraud is suspected
• If age verification fails
• If the account has been inactive for an extended period (more than 12 months)

To appeal an account closure decision, contact us at support@dkbet.im. Any valid balance will be refunded, though it may be held while an investigation is ongoing.

You can request to close your account at any time. Self-exclusion is also available as part of our responsible gaming options.

9 Responsible Gaming

DKBet believes betting should be a form of entertainment. We want every user to play in a healthy, controlled, and enjoyable way.

Our Responsible Gaming Tools

• Deposit Limit — Set daily/weekly/monthly deposit limits.
• Session Limit — Set a limit on how long you play in one session.
• Loss Limit — Automatically pauses your session once losses exceed a set limit.
• Self-Exclusion — Temporarily or permanently suspend your gaming activity.

To find out more about this, visit our Responsible Gaming View page.

10 Privacy & Data Protection

Protecting your personal information is our top priority. DKBet never sells your data to third parties.

• All data is secured with 256-bit SSL encryption.
• Your information is collected solely for the purpose of providing and verifying our services.
• Information is shared with third parties only when required by legal obligation.
• You may request a copy of the personal data we hold about you at any time.

To learn more, visit our Privacy Policy Read.

11 Policy on Changes to Terms

DKBet reserves the right to update these Terms & Conditions at any time. Users will be notified via email or an on-platform notice for any significant changes.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms. We recommend checking this page regularly.

12 Dispute Resolution

Any dispute between DKBet and a user will first be addressed through direct negotiation.

How to File a Complaint

1. Start by reaching out via live chat or email (support@dkbet.im) to submit your complaint.
2. The support team will respond within 48 hours.
3. If unresolved, the matter will be escalated to management.
4. All final decisions rest with DKBet.

We take every complaint seriously and work to resolve each one fairly. Our goal is always to ensure user satisfaction.